I found this article about 'listening' to employees a sharp contrast to the BBC TV programme I watched last night about Salford FC (the football team owned by the Manchester United superstars Neville, Giggs etc.) where the coach clearly did not listen; in fact it was more of a rant where no-one dared look at the him let alone pass comment.

I wonder if it is possible to get truly honest feedback from employees? Everyone sees things from their own perspective, through their own 'lense' and it is important to bear that in mind in internal communication exercises. Audits are important but I would counsel that they are regular exercises and therefore allow you to benchmark the feedback. But I would also say that do not survey employees unless you are prepared to act on the feedback.