I found this article about 'listening' to employees a sharp contrast to the BBC TV programme I watched last night about Salford FC (the football team owned by the Manchester United superstars Neville, Giggs etc.) where the coach clearly did not listen; in fact it was more of a rant where no-one dared look at the him let alone pass comment.
I wonder if it is possible to get truly honest feedback from employees? Everyone sees things from their own perspective, through their own 'lense' and it is important to bear that in mind in internal communication exercises. Audits are important but I would counsel that they are regular exercises and therefore allow you to benchmark the feedback. But I would also say that do not survey employees unless you are prepared to act on the feedback.
There’s a move towards a more collaborative, inclusive and transparent management style and two-way internal communications. Many companies are taking the lead from the US and introducing “town hall” meetings or “fireside chats” (one-to-one catch-ups) as opportunities for staff to make their voice heard. But what are the practicalities of these events? They can only work if employees can be candid; but how do you encourage this honesty if the natural reflex is to second guess what the boss wants to hear?